Refund policy

PawWell Returns & Refunds

We want you and your pet to love PawWell products. If something isn't right, we're here to help.

Return Window You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return Email us at support@pawwell.site with your order number and reason for return. We'll respond within 1–2 business days with return instructions.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Defective Items If your PawWell SteamBrush™ arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We'll send a replacement or full refund at no cost to you.

Non-Returnable Items Items returned without proof of purchase, or items damaged due to misuse, are not eligible for a refund.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Questions? Reach us anytime at support@pawwell.site.