Shipping policy

PawWell Shipping Policy

Processing & Delivery
Current estimates are 1–3 days for processing, followed by 5–11 days for delivery to the United States. Timing may vary with fulfillment and carrier conditions.

Shipping Rates
US shipping is currently free. Delivery availability is confirmed at checkout.

Order Tracking
When tracking is available, we’ll send it to the email address provided at checkout. Tracking updates may take time to appear after dispatch.

Customs & Duties
International orders may be subject to import duties and taxes, which are the responsibility of the customer and are not included in the item price or shipping cost.

Delays
Occasionally shipments may be delayed due to customs processing, weather, or carrier issues beyond our control. We appreciate your patience and will help resolve any significant delays.

Lost or Missing Packages
If your tracking shows delivered but you haven't received your package, contact us at support@pawwell.site within 7 days so we can investigate with the carrier.